Refund policy

We want you to be happy with what you buy from us. If you are not, here is exactly where you stand.

Your right to cancel (14 days)
If you are a consumer in the UK or the EU, you have the right to cancel your order for any reason within 14 days of the day you receive it. You do not need to give us a reason.

To cancel, email us at support@deltalux.co.uk with your order number before the 14 days are up. You then have a further 14 days to send the goods back to us.

We will refund the full price you paid, including the standard delivery charge, within 14 days of receiving the goods back (or of you proving you have sent them, whichever is sooner). If you chose a more expensive delivery option than our standard one, we refund the standard rate.

You pay the cost of returning the goods to us unless the item is faulty or was sent in error.

Goods returned under your right to cancel must be in a condition that allows us to resell them. If you have used the product beyond what is reasonable to check it — in the same way you could in a shop — we may reduce your refund to reflect the loss in value.

Hygiene-sealed items
Where a product is sealed for hygiene reasons and the seal has been broken after delivery, your right to cancel no longer applies to that item. This does not affect your rights if the product is faulty.

Our 30-day goodwill return
On top of your legal rights, we accept returns of unopened, unused products in their original packaging for 30 days from delivery. Email support@deltalux.co.uk with your order number and we will tell you how to send it back. Return postage is at your cost on goodwill returns.

Faulty, damaged or wrong items
If your order arrives damaged, faulty, or is not what you ordered, email support@deltalux.co.uk within 30 days with your order number and a photograph. We will replace it or refund it in full, including your return postage. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

If you have a reaction
Stop using the product immediately and contact us at support@deltalux.co.uk. We will refund you in full whether or not the product is opened, and we will ask you a few questions so we can record it properly.

How to return something
Email support@deltalux.co.uk with your order number and what you would like to do. We will reply within one business day with instructions. Please do not send anything back before contacting us — we cannot guarantee we will be able to process it.

Returns address: Deltalux Hair Returns, Unit 2, Maxted Park, Maxted Road, Hemel Hempstead, HP2 7EP, United Kingdom.

Refunds
Refunds go back to your original payment method within 10 business days of us approving the return. Your bank or card issuer may take a few days more to show it.

Deltalux Hair is operated by Skinetica Scientific Skincare Ltd, registered in England and Wales, company number 13846808, registered office Unit 2, Maxted Park, Maxted Road, Hemel Hempstead, HP2 7EP.